Refund & Cancellation Policy
At IgniteU, we are committed to delivering high-quality mentorship and skill development experiences. Please review our refund and cancellation policy carefully before enrolling in any of our programs.
1. Program Enrollment & Payment
Once a user enrolls in a paid IgniteU program (e.g., IgniteU Plus), the payment confirms their seat and access to program content, sessions, and mentorship.
All payments must be made in full before the program begins unless a payment plan is explicitly offered and agreed upon.
2. Cancellation by the User
You may cancel your enrollment under the following conditions:
Before Program Start Date:
A full refund will be issued if the cancellation request is made at least 7 days prior to the start of the program.After Program Start Date:
If you cancel within the first 7 days of the program, you will receive a 50% refund. No refund will be issued after this period.No-shows or missed sessions without prior communication will not be eligible for any refund.
3. Cancellation by IgniteU
In the rare event that a program is canceled or rescheduled by IgniteU (due to unforeseen circumstances or insufficient enrollments), participants will be eligible for a full refund or the option to reschedule.
4. Refund Process
All eligible refunds will be processed to the original payment method within 7–10 business days of the cancellation approval.
Please contact us at igniteu.future@gmail.com with your full name, registered email, and payment receipt to initiate a refund.
5. Non-Refundable Fees
Any administrative, platform, or payment gateway fees already incurred may be deducted from the refund amount.
Custom one-on-one session charges (if already delivered) are non-refundable.
6. Contact for Assistance
If you have questions regarding cancellations or refunds, please reach out to our support team at:
📧 igniteu.future@gmail.com